FAQ
Do you ship internationally?
Yes! LuxeWaves™ ships worldwide. Shipping times and costs are calculated at checkout based on your location.
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
How long does shipping take?
Delivery times vary depending on your location. Please note that international shipping times may vary due to customs or carrier delays.
How do I choose the right size?
We recommend referring to our Size Guide before placing your order. If you’re between sizes, we generally suggest sizing up for the most comfortable fit.
Are your products true to size?
Yes, our products are designed to fit true to size. However, fit may vary slightly depending on the style and fabric. Always check the product description and size guide for best results.
Can I return or exchange an item?
Yes, we accept returns or exchanges for eligible items. Please visit our Returns & Refunds page for full details, including timeframes and conditions.
Are worn or washed items eligible for return?
For hygiene reasons, worn, washed, or altered items cannot be returned or exchanged.
Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible for assistance.
How do I track my order?
Once your order ships, you’ll receive an email with tracking information so you can follow your package every step of the way.
How can I contact customer support?
If you have any questions or need assistance, please visit our Contact page or email us at:
Our team responds within 1–2 business days.